Trailside Games and Hobbies Policies
At Trailside Games and Hobbies, we prioritize community values, offering inclusive gaming with a zero tolerance harassment policy. Our policies ensure fair returns, responsible pre-orders, and safe gaming experiences. Join us to be part of a vibrant, respectful gaming community where everyone is welcome.
Trailside Games and Hobbies Community Behavior and Code of Conduct
1. Respect and Inclusivity
Trailside Games and Hobbies is committed to providing a welcoming, inclusive environment for everyone. We ask all patrons to help maintain a positive atmosphere by following these guidelines:
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Respect Everyone: Treat all staff, patrons, and community members with respect. Discrimination, hate speech, and harassment are strictly prohibited.
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Inclusivity: We are dedicated to inclusivity and ask that everyone makes an effort to create a safe space for players of all backgrounds, identities, and abilities.
2. Zero Tolerance for Harassment
We maintain a zero-tolerance policy for harassment. This includes, but is not limited to:
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Verbal Abuse: Insults, threats, or derogatory comments are not tolerated.
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Physical Intimidation: Physical harassment or intimidation will result in immediate removal.
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Unwanted Advances: Respect personal boundaries and consent. Unwelcome behavior of any kind will lead to intervention by staff.
3. Safety and Cleanliness
To ensure that everyone has a pleasant experience, we ask patrons to help keep the store clean and organized.
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Clean Up After Yourself: After using tables, demo areas, or communal spaces, please dispose of trash and reset games and materials as you found them.
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Food and Drink: Please keep food and drinks within designated areas and dispose of any waste responsibly.
4. Noise and Conduct
Our store serves a variety of players and families, so we ask patrons to be mindful of their noise level and behavior.
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Noise Levels: Please keep noise at a reasonable level, especially during events. Loud or disruptive behavior that disturbs others may result in a warning.
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Follow Staff Instructions: Our staff is here to ensure a great experience for everyone. Please follow any instructions given by staff members regarding behavior, setup, or store policies.
5. Reporting Concerns
If you feel uncomfortable or witness any inappropriate behavior, please report it to a staff member. We are committed to addressing issues promptly and maintaining a safe space for everyone.
Violation of these policies may result in a warning, temporary suspension, or removal from the store at the discretion of the management.
Trailside Games and Hobbies Return and Exchange Policy
1. General Return Policy
At Trailside Games and Hobbies, our goal is to ensure you’re satisfied with every purchase made in-store. If you’re not happy with an item, please review our return guidelines below.
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Return Timeframe: Returns are accepted within 30 days of the purchase date.
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Condition Requirement: Items must be returned unopened, unused, and in their original packaging to qualify for a refund or exchange.
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Proof of Purchase: Please bring your original receipt or proof of purchase for all returns and exchanges.
2. Exchange Policy
We understand that sometimes products may be damaged or defective. For these cases, we’re happy to help with an exchange.
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Eligibility: If an item is found to be defective or damaged at the time of purchase, we offer exchanges for the same item.
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Non-Exchangeable Items: Certain products, such as trading card game (TCG) packs and custom orders, are non-returnable and non-exchangeable. These items will be clearly marked at the time of sale.
3. Refund Process
Eligible returns will be refunded to the original payment method at the time of return.
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Immediate Refund: Refunds will be processed in-store during the return visit. If there are any issues with the return, our team will assist on the spot.
4. Special Cases
We’re here to help with any unique situations or special cases. Please speak to a team member in-store if you have any questions or need assistance with a return or exchange.
Trailside Games and Hobbies Tax and Licensing Policy
1. Sales Tax Collection
Trailside Games and Hobbies is required by law to collect sales tax on all applicable purchases.
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Tax Application: Sales tax is applied to all qualifying purchases, including games, accessories, and hobby supplies.
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Displayed Prices: Product prices do not include sales tax. The tax amount will be calculated and displayed at the register upon checkout.
2. Compliance with Licensing Regulations
We are committed to complying with all local and state licensing requirements as a retail store and event space.
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Licensing for Retail Sales: Trailside Games and Hobbies holds the necessary licenses to operate as a retailer and to sell hobby-related products.
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Event Licensing: Any special permits required for events, tournaments, or promotional gatherings will be secured by Trailside Games in compliance with local regulations.
3. Customer Inquiries
For any questions related to sales tax on your purchases, please feel free to speak with a staff member or contact us by email.
Trailside Games and Hobbies adheres to all relevant state and local regulations, and this policy is subject to change based on updates to tax laws or licensing requirements.
Trailside Games and Hobbies Pre-Orders and Special Orders Policy
1. Pre-Order Policy
We’re excited to help you secure upcoming releases and special items! Here’s how our pre-order system works:
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Deposit Requirement: A non-refundable deposit of 20% of the item’s retail price is required to place a pre-order.
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Pre-Order Holds: Once your pre-order item arrives, we’ll hold it for 7 days. If it’s not picked up within this timeframe, the item may be released to other customers, and your deposit will not be refunded.
2. Special Orders Policy
If we don’t carry an item you’d like, we may be able to place a special order for you, subject to availability.
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Deposit Requirement: A non-refundable deposit may be required for special orders. We’ll confirm the amount with you at the time of the order.
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Special Order Timeline: Special orders typically take 2-4 weeks to arrive, depending on the supplier. We’ll keep you updated on the status of your order.
3. Cancellations and Refunds
We understand that plans change! Here’s how cancellations are handled for pre-orders and special orders:
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Pre-Order Cancellations: If you need to cancel a pre-order, please notify us at least 48 hours before the item’s release date.
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Special Order Cancellations: Special orders are final once placed, and deposits for canceled special orders are non-refundable.
4. Notification of Arrival
We’ll notify you when your pre-order or special order is ready for pickup.
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Pickup Notification: We’ll contact you via email or phone as soon as your item is available.
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Extended Holds: If you’re unable to pick up your item within 7 days, please contact us to request an extended hold. Extended holds are granted at management’s discretion.
5. Important Notes
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Limited Quantities: Pre-orders are subject to availability, and we cannot guarantee all pre-orders will be fulfilled if there are supply issues beyond our control. We’ll do our best to keep you informed and provide options if this occurs.
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No Price Adjustments: Prices are locked in at the time of pre-order, and adjustments will not be made if the retail price changes.
Trailside Games and Hobbies Loyalty Program Policy
1. Program Overview
Our Loyalty Program rewards customers with points for every qualifying purchase, allowing you to earn discounts on future purchases.
2. Earning Points
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Points Accumulation: Customers earn 1 point for every $1 spent on qualifying retail sales.
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Qualifying Purchases: Only retail sales qualify for points; events and pre-orders are excluded.
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Eligibility: Points are awarded only on purchases made after joining the loyalty program.
3. Redeeming Points
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Redemption Value: 100 points can be redeemed for a $5 discount on any qualifying purchase.
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No Minimum Requirement: Points can be redeemed on any qualifying purchase amount, with no minimum.
4. Tracking Points
Points are displayed on your receipt with each qualifying purchase, allowing you to track your balance easily.
5. Point Expiration
Points currently do not expire, so you may accumulate and redeem them at your convenience
Trailside Games and Hobbies In-Store Gaming Policy
1. Table Reservations
To ensure that everyone has a chance to enjoy our gaming space, we offer table reservations for certain games and busy times.
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Reservation Process: You may reserve a table in advance by visiting our store or contacting us directly. Reservation slots are limited and available on a first-come, first-served basis.
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Time Limits: Reserved tables are available for three-hour sessions to allow everyone an opportunity to play. Extensions may be allowed if space permits, but please check with staff.
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Walk-Ins: Walk-ins are welcome! If tables are available, you may use them for gaming, but please be mindful of others waiting for a spot.
2. Demo and Game Rentals
We provide a selection of games for patrons to try out in-store. Help us keep these games in good condition for others to enjoy.
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In-Store Use Only: Demo games and rental games must remain within Ames Street Marketplace and should be used with care.
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Handling and Resetting: Please handle all demo games carefully and return pieces to their original condition. Reset games as you found them for the next players.
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Return Condition: If you notice any missing or damaged pieces, please let our staff know so we can address it promptly.
3. Community Cleanliness
Maintaining a clean and organized gaming area is a priority.
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Clean Up After Play: Please dispose of any food or drink waste and reset tables after use. This helps us keep the space enjoyable for everyone.
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Storage of Personal Items: Please store any personal items (such as game bags or supplies) safely out of common walkways. Trailside is not responsible for lost, stolen, or misplaced items.
4. Food and Drink
Enjoying snacks or drinks while gaming is welcome in our store, but we ask that you keep these within designated areas and clean up after yourself.
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Food and Drink Policy: Be mindful of any food or drink spills and avoid placing them directly on game tables.
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Restricted Items: Please avoid bringing overly messy or strong-smelling food to help keep the space pleasant for all patrons.
5. Behavior and Etiquette
Our goal is to create a fun, inclusive, and comfortable environment for everyone.
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Good Sportsmanship: Please be respectful of others while playing. Cheating, aggressive behavior, or poor sportsmanship will not be tolerated.
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Noise Level: Be mindful of your volume to avoid disturbing others. Excessive noise or disruptive behavior may result in a request to leave the table.
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Respect Game Limits: If you’re using a reserved game for a popular title or a tournament, please stick to the time limit set by staff to allow others a chance to participate.
Failure to follow these guidelines may result in a temporary suspension from using the gaming tables or other measures as deemed necessary by management.
Trailside Games and Hobbies Event Policies
1. RSVP and Attendance Policy
We encourage all attendees to RSVP for events to help us manage space and provide the best experience for everyone.
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RSVP Requirements: All events with limited seating or special setups require an RSVP through our website or in-store. Walk-ins are welcome at open-play events, but space is limited and will be granted on a first-come, first-served basis.
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Cancellations: If you need to cancel an RSVP, please do so at least 24 hours before the event to allow others the opportunity to join.
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No-Show Policy: Repeated no-shows without prior cancellation may affect your ability to RSVP for future events.
2. Event Fees and Refunds
Certain events may have a registration fee to cover materials, prizes, or event setup.
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Refund Policy: Refunds for event fees are available if cancellations are made 48 hours before the event. Refunds will not be provided for cancellations made less than 48 hours in advance.
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Event Rescheduling: If Trailside Games and Hobbies needs to cancel or reschedule an event, we will offer a full refund or the option to transfer your registration to the rescheduled date.
3. Behavior Expectations
To create a welcoming and enjoyable environment, we ask all attendees to follow these guidelines:
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Respectful Conduct: Treat fellow attendees, staff, and event facilitators with respect. Disruptive or inappropriate behavior, including harassment or discrimination, will not be tolerated and may result in removal from the event.
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Follow Event Rules: Each event may have specific rules or guidelines based on the game or activity. Please follow any instructions given by event organizers or staff members.
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Community Cleanliness: Help us keep the space tidy by clearing your area after the event and handling all materials with care.
4. Health and Safety
For the safety of all attendees, please follow any health and safety guidelines provided by staff. We reserve the right to modify event policies in line with public health recommendations.
Trailside Games and Hobbies Customer Support and Feedback Policy
1. Contacting Customer Support
We’re here to help! For any questions, concerns, or issues, please feel free to reach out. Our team is dedicated to providing a positive experience for all our customers.
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In-Store Support: For immediate assistance, please speak to a staff member directly during your visit. We’re here to help with product information, event details, or any general inquiries.
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Email Support: You can contact us at Admin@Trailsidegaming.com for any non-urgent questions or feedback. We aim to respond within 48 hours on business days.
2. Feedback Collection
Your feedback helps us improve and better serve our community. Here’s how you can share your thoughts:
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Suggestion Box: We welcome any suggestions or ideas in our in-store suggestion box, located at the front counter.
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Online Feedback: Feel free to leave us a review on our website, social media pages, or via email. We may follow up with you to better understand your feedback and see how we can make improvements.
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Feedback on Events: After events, we may invite participants to share their experiences to help us enhance future events.
3. Complaint Resolution
If you have an issue with a product, service, or experience, please don’t hesitate to bring it to our attention.
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In-Store Complaints: For quick resolution, visit our store and speak to a team member or the manager. We strive to address any issues immediately to ensure your satisfaction.
4. Our Commitment to Improvement
Trailside Games and Hobbies values all customer input and is committed to making our store a welcoming, enjoyable place for everyone. Your feedback drives our continuous improvement efforts, and we thank you for helping us build a better community.
Trailside Games and Hobbies Photography and Media Policy
1. Photography and Video Consent
Trailside Games and Hobbies may occasionally take photos or videos in-store to showcase our events, community, and products. These images may be used for social media, marketing, or other promotional purposes.
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Participation Implies Consent: By participating in events or activities within the store, customers give implied consent for Trailside Games to photograph or record them. These images may be shared on our official social media channels, website, and promotional materials.
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Opt-Out Option: If you do not wish to be photographed or recorded, please inform a staff member. We are happy to respect your privacy.
2. Personal Photography and Videos
Customers are welcome to take personal photos and videos during games and events, provided they do not disrupt other customers or the overall store environment.
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Respecting Others: Please be respectful of other patrons when taking photos or videos. Do not photograph or record individuals without their permission.
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Limited Usage: Personal photos and videos taken in-store are for personal use only. Commercial use of images taken in Trailside Games and Hobbies is not permitted without prior approval.
3. Social Media Tagging
We love seeing our community in action! Feel free to tag us in your photos on social media using #TrailsideGaming so we can share in your experiences. We may share tagged posts on our own social media accounts with credit to the original poster.
Trailside Games and Hobbies Office and Administrative Policies
1. Record-Keeping
Trailside Games and Hobbies maintains accurate records to support daily operations and ensure compliance with regulations.
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Sales Records: All sales transactions are recorded and documented. Daily sales records are reviewed regularly to track revenue and inventory.
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Customer Information: Any customer information collected for events, loyalty programs, or special orders is stored securely and kept confidential in compliance with data privacy laws.
2. Inventory Management
We regularly monitor inventory levels to ensure that popular items are in stock and new items are introduced.
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Restocking and Ordering: Inventory levels are reviewed weekly, and orders are placed based on demand and availability. Special orders and pre-orders are handled separately to meet customer requests.
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Inventory Audits: Periodic inventory audits are conducted to maintain accurate stock records and prevent discrepancies.
3. Employee and Staff Policies
To maintain a positive work environment, we have clear expectations and policies for all team members.
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Code of Conduct: All employees are expected to adhere to the store’s community behavior and conduct policies, which promote respect, professionalism, and teamwork.
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Training and Development: New employees receive training on store policies, product knowledge, and customer service. Ongoing training may be provided to enhance skills and keep staff informed about new products and events.
4. Financial Management
Trailside Games and Hobbies adheres to responsible financial practices to support store growth and ensure sustainability.
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Budgeting: A monthly budget is maintained to manage expenses, track profitability, and plan for upcoming events or inventory purchases.
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Expense Tracking: All business expenses are recorded and categorized for easy reference and financial reporting.
5. Communication and Feedback
Effective communication is essential for smooth operations, and we encourage open feedback among staff.
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Regular Meetings: Staff meetings are held on a regular basis to discuss new products, upcoming events, and any store updates.
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Feedback Process: Staff are encouraged to share feedback or ideas with management to improve store operations or enhance the customer experience.
Trailside Games and Hobbies Health and Safety Policy
1. General Health Guidelines
Trailside Games and Hobbies is committed to maintaining a clean and safe environment for all patrons and staff.
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Hand Hygiene: We encourage all patrons to use hand sanitizer upon entering the store and before and after handling game materials. Hand sanitizer stations are available throughout the store.
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Personal Health: If you are feeling unwell or have symptoms of illness, please consider postponing your visit until you are feeling better to help protect other patrons.
2. Cleanliness and Disinfection
We prioritize cleanliness in all areas of the store, especially common and gaming areas.
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Regular Cleaning: High-touch surfaces, including tables, door handles, and demo materials, are regularly cleaned and disinfected by staff.
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Game Materials: Staff will clean and disinfect game components and demo materials after each use.
3. Food and Drink Guidelines
We welcome food and drink in designated areas, with a few guidelines to ensure cleanliness and safety.
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Designated Areas: Please enjoy food and drinks in designated areas only, and dispose of any waste properly.
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Spills: If a spill occurs, please inform staff immediately to prevent slipping hazards and protect game materials.
4. Emergency Procedures
In the event of an emergency, please follow staff instructions to ensure everyone’s safety.
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Fire Exits: Fire exits are clearly marked. Please take a moment to note their location upon entering.
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First Aid: Basic first aid supplies are available on-site. If you require assistance, please alert a staff member.
5. Reporting Safety Concerns
If you notice any potential safety hazards or issues, please bring them to the attention of our staff.
Trailside Games and Hobbies reserves the right to adjust this policy as needed to maintain a safe environment for everyone.
Trailside Games and Hobbies Tax and Licensing Policy
1. Waste Reduction
Trailside Games and Hobbies is committed to reducing waste and minimizing our environmental footprint.
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Recycling Program: We have a recycling program in place for paper, cardboard, and other recyclable materials. Recycling bins are available in-store, and we encourage customers to dispose of recyclable items properly.
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Minimizing Single-Use Plastics: Whenever possible, we aim to reduce or avoid single-use plastic packaging. For store supplies and customer bags, we prioritize eco-friendly options.
2. Sustainable Products
We support sustainability by offering environmentally friendly and responsibly sourced products where possible.
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Eco-Friendly Product Lines: Trailside Games features select product lines that prioritize sustainable materials or manufacturing practices. Customers interested in these products can find them highlighted in our store.
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Local Suppliers: Where possible, we source products from local suppliers to reduce shipping distances and support the local economy.
3. Energy Efficiency
We take steps to reduce energy consumption in our daily operations.
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Efficient Lighting: Our store is equipped with energy-efficient lighting to minimize energy usage while keeping the space bright and inviting.
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Temperature Control: We use efficient temperature management practices to ensure comfort without excessive energy use.
4. Community and Education
We encourage environmental responsibility among our community members and support sustainable practices in the gaming community.
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Educational Events: Trailside Games hosts occasional events or workshops to educate customers on sustainability in the hobby industry, such as tips for eco-friendly painting or minimizing waste in gaming.
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Encouraging Reuse: We encourage customers to donate or resell unused gaming materials, such as miniatures or game components, instead of discarding them.
Trailside Games and Hobbies is dedicated to continuous improvement in our sustainability efforts and will update this policy as we explore new ways to support environmental responsibility.